Shipping policy

Shipping Policy

Every Daughter of the Sea piece is strung by hand in small batches. This page explains how and when your order reaches you.

Processing time

Every order, including custom and personalized pieces, is made and packed within 1 to 4 business days (Monday to Friday, excluding US holidays) before it ships.

Carrier

  • All orders ship with USPS.
  • If you need your order sooner, email us before you order and we will let you know if a faster UPS option is possible. Faster shipping is paid by the customer.

Shipping rates

  • Free US shipping on orders of 2 or more pieces. Bracelets, keychains and necklaces count as pieces. Add on charms do not count toward the 2 pieces.
  • Orders with one piece pay the shipping rate shown at checkout.

Delivery time

US orders usually arrive within about 5 business days after they ship. Delivery times are estimates from USPS and are not guaranteed, especially during busy holiday periods.

Where we ship

We currently ship within the United States only.

Tracking your order

As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package to your door.

Order changes and cancellations

Once an order is placed we are unable to cancel it or make changes, so please check your shipping address, billing address and items carefully before you check out. We are not responsible for orders delivered to an address entered incorrectly at checkout.

Packaging

Your order arrives in a jewelry pouch, inside a shipping box or bubble mailer. To send it as a gift, add your message in the order note at checkout and we will include a handwritten note card.

Lost, damaged or wrong items

  • If your tracking shows delivered but you cannot find your package, please check with neighbors and your local post office, then email us and we will help.
  • If your order arrives damaged or you receive the wrong item, email us with your order number and a photo, and we will make it right with a replacement or a refund.

Questions

Email us at hello@daughterofthesea.co.