Refund policy

Return and Refund Policy

We want you to love your piece. If something is not right, we accept returns and exchanges within 30 days of delivery.

Returns and exchanges

  • You can request a return or an exchange within 30 days of delivery.
  • Items must be returned in their original condition. You are responsible for any loss in value if an item is not returned in its original condition.
  • The customer pays the cost of return shipping.

How to start a return or exchange

  1. Email us at hello@daughterofthesea.co within 30 days of delivery with your order number and the item you would like to return or exchange.
  2. We will reply with the return address and next steps.
  3. Send the item back in its original condition. We recommend a trackable shipping service.

Refunds

  • Once we receive and check your return, we will refund the item to your original form of payment.
  • After a refund is processed, it may take 5 to 7 business days to appear on your original form of payment.
  • Return shipping costs are not refunded.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, email us with your order number and a photo, and we will make it right with a replacement or a refund.

Cancellations

Once an order is placed we are unable to cancel it or make changes. Please check your order carefully before you check out.

Price adjustments

We do not offer price adjustments or match prices with other retailers or current promotions, and we are unable to apply current promotions to past purchases.

Questions

Email us at hello@daughterofthesea.co.